“Students’ Satisfaction on Using WhatsApp for Online Learning at the Fifth Semester Students of English Education Program in IAIN Bukittinggi Academic Years 2020/2021”.
ABSTRACT Mai Saroh, 2316002 : 2316002, “Students’ Satisfaction on Using WahtsApp for Online Learning at the Fifth Semester Students of English Education Program Academic Years 2020/2021”, A Thesis, State Islamic Institute of Bukittinggi, 2021. This research is motivated by differences in views regarding the satisfaction of using the WhatsApp platform for online learning in IAIN Bukittinggi. Some of the problem that exist in IAIN Bukittinggi include dissatisfaction with the purpose of the learning to use WhatsApp, during the teaching and learning process the WhatsApp application does not support due to distruption of the internet network. Thus, students in english education program in Bukittinggi who initially studied directly in the classroom had to swith to the WhatsApp application which was used as a medium for online learning during Covid-19 pandemic. This research was conducted to find out how the satisfaction level of grade A, B, C at the fifth semester students in the English education program in IAIN Bukittinggi for online learning. The design of this research was survey and the instrument used is a questionnaire. The subjects of this research were students of class A, B and C with a total of 90 students and students who will be used as research samples as many as 90 students. The instrument validity test was carried out by distributing instruments to 3 experts as instrument validators and to analyze the data using quantitative descriptive techniques with percentages. Based on the results of research conducted by researcher, the title of this research is the students’ satisfaction on using WhatsApp for online learning in the english education program in IAIN Bukittinggi. Researcher conducted research to determine how the level of students satisfaction in learning english with the objectives and utilization of the WhatsApp features. The result showed that the level of students satisfaction with the learning objectives is 54% or ≥ 41% -≤ 60%. It means that quite satisfied based on data interpretation that has been determine. While, the use of WhatsApp feature is 66,5% or ≥61% - ≤80%. It means that satisfied. Thus, students had a positive attitude towards using WhatsApp for online learning. In light of the findings of the study, it is recommended that lecturers should use learning classes that use WhatsApp as a learning platform during Covid-19 pandemic.